Our Shipping Policy
We know you’re eager to get your new purchase, so we aim to dispatch orders as soon as possible. We try our hardest to meet all delivery times. Depending on the location of your goods, your order may be split into multiple parcels to get to you faster.
All orders will be processed Monday – Friday. Please Note: If your order contains any clearance items this may delay the dispatch of your order by 2 – 3 days.
DELIVERY UPDATE DURING COVID-19
Shop safely and with confidence with contactless delivery. Signatures are no longer required for all parcels.
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof for delivery) and leave the parcel on the ground at their feet. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card with details of the delivery and return the parcel to the depot.
Visit the USA Post & DHL Express websites for the latest COVID-19 service updates.
Please note, due to unprecedented demand, delivery delays of 3-4 days are expected.
- Orders less than $89 freight $9.9
- Orders over $89.00 FREE
*Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies and will incur a flat rate fee. At checkout, you will be notified of shipping costs for your approval.
When will I receive my order?
All orders are processed Monday – Friday and we aim to have your goods dispatched within 2-4 business days. Standard USA orders travel with USA Post and in some cases DHL Express when processed from our USA warehouse. If your purchase contains bulky goods, then your order will travel with either: Allied, Toll, or TNT.
Please note: If your order contains any clearance items this may delay the dispatch of your order by 2 – 3 days.
Once your order has been processed and collected by courier, indicative delivery times are as follows:
- USA Post – Standard service: 2-5 business days.
- DHL express: 2-3 Business days.
- Bulk Delivery can take a little longer, so please allow an additional 2 working days.
- Regional or Rural areas can take just a little longer so please allow 3 – 10 business days after dispatch.
We recommend keeping a close eye on your tracking to see how far away your parcel is.
Can I change or cancel my order?
We try to process your order as quickly as possible, which means we won’t be able to make any changes once your order has been placed. However, you may be able to cancel your order and place a new one instead. If it’s too late to cancel the order, you can return any unwanted items and receive a refund. Please check our Returns & Exchanges process for more on how to do this.
I still haven’t received my order?
Occasionally when processing your order, there may be delays, especially during busy periods (including sale). There may also be other factors contributing to your order being delayed, such as Public holidays, postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We’ll keep you as updated as we can, and you should be able to track your parcel’s progress.
If you have any other questions or concerns, feel free to contact [email protected] Please Note: If your order contains any clearance items this may delay the dispatch of your order by 2 business days.
I’m missing an item from my order, what should I do?
We sincerely apologise if there’s an item missing from your order. However, there may be a simple solution. We recommend checking your emails (including your junk/spam folder) to see if:
- We’ve sent your items in separate parcels and notified you they’ll be arriving separately.
- The item(s) you ordered were out of stock and we’ve informed you of this.
What if the product I ordered is out of stock?
If the product you ordered is out of stock, we will contact you. Where possible, our team will try to offer an alternative colour, otherwise a full refund for the item will be given.